BUCKFOOTWEAR.COM DELIVERY & RETURNS POLICY
Delivery Information
Standard Delivery (3-5 business days)
- Free on orders over $100
- $8 flat rate for orders under $100
- Processed within 1-2 business days
- Tracking number provided
Express Delivery (1-2 business days)
- $15 flat rate
- Order by 12pm for same-day processing
- Weekend delivery not available
International Shipping
- Delivery times vary by destination (5-14 business days)
- Customs duties may apply
- Tracked shipping only
- Return shipping at customer’s expense
Returns Policy
Eligibility
- 30-day return window from delivery date
- Items must be unworn and in original condition
- Original packaging required
- Proof of purchase necessary
Return Process
- Complete online returns form
- Print prepaid return label (domestic)
- Package items securely
- Drop at designated carrier location
Refunds
- Processed within 5 business days of receipt
- Original shipping costs non-refundable
- Refund to original payment method
- Store credit option available
Exchanges
- Size exchanges subject to availability
- Processed as return + new order
- Price protection if exchanged within 14 days
Non-Returnable Items
- Customized products
- Final sale items
- Worn or damaged footwear
- Items without original tags
Damaged/Defective Items
- Contact us within 7 days of receipt
- Photos of damage required
- Free return shipping for defective items
- Replacement or full refund option
Holiday Policy Extension
- Purchases November 15-December 31
- Eligible for return until January 15
- Standard return conditions apply
For complete details or to initiate a return, please visit our Returns Center. All returns must comply with these conditions to be accepted.