BUCKFOOTWEAR.COM FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT
How do I place an order?
Browse our collection, select items, and proceed through secure checkout. You’ll receive an order confirmation email immediately after purchase.

What payment methods do you accept?
We accept:

  • All major credit/debit cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Buck Footwear gift cards

SHIPPING & DELIVERY
How long does shipping take?

  • Standard: 3-5 business days
  • Express: 1-2 business days
  • International: 5-14 business days
    Processing time: 1-2 business days

Do you offer free shipping?
Yes! Free standard shipping on all orders over $100 in the U.S.

PRODUCT INFORMATION
How do I choose the right size?
Each product page includes:

  • Detailed size charts
  • Fit recommendations
  • Customer reviews with sizing feedback

Are your shoes true to size?
Most styles run true to size. We recommend:

  • Checking specific product reviews
  • Comparing to similar shoes you own
  • Contacting us for fit advice

RETURNS & EXCHANGES
What’s your return policy?

  • 30-day return window
  • Items must be unworn with original tags
  • Original packaging required
  • Free returns for U.S. customers

How do I exchange for a different size?

  1. Initiate return for original purchase
  2. Place new order for correct size
  3. Contact us for price adjustment if needed

ACCOUNT MANAGEMENT
How do I reset my password?
Use “Forgot Password” on the login page. You’ll receive email instructions within minutes.

Can I update my account information?
Yes! Log into “My Account” to:

  • Change contact details
  • Update payment methods
  • Manage preferences

CUSTOMER SERVICE
How can I contact support?
For fastest service:

  1. Use our 24/7 contact form
  2. Include order number
  3. Select appropriate category

What are your service hours?
Phone support available:
Monday-Friday: 9AM-6PM PST
Saturday: 10AM-4PM PST

INTERNATIONAL ORDERS
Are duties/taxes included?
No – international customers are responsible for:

  • All customs fees
  • Import taxes
  • Clearance charges

Do you offer local return options?
International returns must be shipped to our U.S. warehouse at customer’s expense.

For additional questions, please visit our Help Center or contact our customer experience team.